Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise and improve our gaming services while meeting regulatory responsibilities. This collection occurs when you create an account, make deposits or withdrawals, participate in promotions, or otherwise interact with our platform.

Personal Information

Personal details you actively provide include your full name, date of birth, residential address, email address, telephone number and payment details. As part of our verification procedures we may also request government-issued identification documents, proof of address and other information required to comply with anti-money laundering and responsible gambling obligations.

Automatically Collected Information

When you visit our website or use our mobile platform we automatically collect technical data such as your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on each page and referral sources. This information helps us understand how our services are used and allows us to maintain a safe and functional environment.

How We Use Your Information

Your information is used to create and manage your gaming account, process transactions, provide customer support, verify your identity, prevent fraud, customise your experience and communicate important updates regarding your account or our services. We may also use the data to analyse trends, administer promotions and ensure compliance with applicable laws and licensing conditions.

Sharing and Disclosure

We do not sell your personal information. However, we may share it with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification partners, hosting providers and professional advisers. Disclosure may also occur when required by law, regulatory authorities or to protect the rights, property or safety of Spinline Casino, our players or the public.

All third parties engaged by us are contractually obliged to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorise.

Cookies and Tracking Technologies

Our website employs cookies, pixels and similar tracking technologies to remember your preferences, maintain your session, analyse site performance and deliver relevant content. These technologies may collect information about your browsing behaviour across our platform.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of our services.

Data Security

We implement industry-standard administrative, technical and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure or destruction. Access to your data is restricted to authorised personnel who are bound by confidentiality obligations.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security measures to address emerging threats.

Your Rights and Choices

You may request access to the personal information we hold about you, ask for corrections to inaccurate data, or request deletion of your information where permitted by law. You can also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting customer support.

Requests are handled promptly and in accordance with applicable Australian privacy requirements. In certain circumstances we may need to refuse a request, in which case we will provide an explanation.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer justified, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may revise this policy periodically to reflect changes in our practices, technology or legal obligations. The updated version will be posted on this page with the revised effective date. We encourage you to review the policy regularly so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact our customer support team through the live chat facility or email address available on our website. We will respond to your enquiry as quickly as possible.